Refund Policy

Refund Policy

Refund Policy

1. Eligibility

Refunds are considered for:

  • 1. Incorrect or failed transactions
  • 2. Duplicate transactions
  • 3. Technical issues preventing delivery

2. Refund Process

  • 1. Request refunds within 7 days of transaction
  • 2. Contact us at support@zimtopup.online with transaction details
  • 3. We'll investigate and process refunds accordingly

3. Refund Amounts

  • 1. Full refunds for failed transactions or errors
  • 2. Partial refunds for partial failures (e.g., partial airtime delivery)

4. Non-Refundable Transactions

  • 1. Completed transactions with successful delivery
  • 2. Transactions cancelled due to user error

5.. Exceptions

  • 1. Network or technical issues beyond our control
  • 2. Transactions processed in accordance with our terms

6. Refund Method

  • Refunds will be processed through the original payment method.

7. Timeframe

  • Refunds will be processed within 3 to 7 business days.

8. Contact

For refund inquiries, contact us at support@zimtopup.online